PRIVACY AND COOKIES POLICY

Who we are

This website is operated by Al Obaidani Stores trading as Al-Obaidani Stores & Co. a company incorporated under the laws of the Sultanate of Oman with commercial registration number 1003496 and having its registered address at P.O. Box 138, PC. 114, Mutrah, Muscat, the Sultanate of Oman;

We collect, use and are responsible for certain personal information about you.

Our website

This privacy policy relates to your use of our website, https://www.al-obaidani.com/

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback and purchase products via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address and contact details

  • date of birth

  • bank account and payment details

  • details of any feedback you give us by phone, email, post or via social media

  • information about the services we provide to you

  • your account details, such as username, login details

We use this personal information to:

  • create and manage your account with us

  • verify your identity

  • provide goods to you

  • customise our website and its content to your particular preferences

  • notify you of any changes to our website or to our services that may affect you

  • improve our services

You may however choose to browse our site and place order anonymously should you wish to do so.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected What information we ask for How and why we use your information
When you register with us Contact details: your name, mobile number, email address, home address We ask for this:
  • to create and manage your account with us

  • to communicate with you about your account

  • to deliver your goods to you

We ask for this:
  • We will keep this information until:

  • you close your account with us

  • we close your account

When you place an order using our website Your body measurements

We collect your measurement information in order to customise the goods you order from our website. This information will be utilised by our tailors and manufacturers in order to provide you with garments and goods that satisfy your requirements.

We will keep this information until:
  • you close your account with us

  • we close your account

Who we share your personal information with

We routinely share your name and delivery address details with our delivery service providers.

This data sharing enables them to despatch the goods you ordered directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Non-personal information

When you visit and interact with our website, we, and other third parties with whom we have contracted to provide services to us may collect non-personal identification information. This may include the browser name, the type of computer and technical information, the means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Non-personal identification information is anonymous and does not identify you personally. It is is generally collected through the site from four different sources: internet protocol addresses and web logs, pixel tags, cookies and other similar technologies.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone, or another electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

We may also use 'pixel tags' 'web beacons', 'clear GIFs' or similar means (collectively 'Pixel Tags') in connection with some site pages and HTML-formatted email messages to track your use of our online stores in order to provide you with more useful information and a more personalized experience the next time you visit. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to site visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags allow us to count users who have visited certain pages of the site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns.

Marketing

We would like to send you information about our products and services from time to time, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete our online order form for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at the details mentioned below.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

We undertake to keep all personal data that you provide to us confidential, and to ensure that you may exercise any rights related to your personal date, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this website privacy policy

This website privacy policy was published on 2020/06/22 and last updated on 2020/06/22.

We may change this website privacy policy from time to time. Our updated terms will be displayed on the on our website and by continuing to use and access the website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

How to contact us

Please contact our Privacy Compliance Officer if you have any questions about this privacy notice or the information we hold about you at contactus@al-obaidani.com.